https://www.uxalexcook.com/about-me daily 1.0 2025-12-10 https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601260974028-M7VWFHPW62YA0L1EOCEP/sedgwick.jpg https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601261045273-I230WIN3EHEHNDLY8N0Z/orisintel-shield.png https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/536e8475-1194-43e5-a58c-b4ed1506aaa4/Olive-AI.png https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601261167640-UZ1RZA6AISZN54QGE76W/PriceSpider+Logo.jpg https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/a26be6d5-380c-49ed-95a5-c5bb9f762cbe/Screenshot+2022-08-04+210654.png https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/31355fbb-52de-40c8-b063-555b39326ca8/PXL_20220609_162254490.jpg https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/c6006bca-0289-4b5d-98c2-028d37db1fb2/IMG_4100.JPG https://www.uxalexcook.com/work daily 0.75 2020-09-28 https://www.uxalexcook.com/work/batch-dash monthly 0.5 2020-09-28 https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601246971494-DA0M2WFJFMR1JYZKGKH5/Screen+Shot+2020-09-27+at+6.26.18+PM.png Work - Batch Enforcement & Dashboard Redesign Old Dashboard Design https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601247410461-UT2X665101TVRLUB45E1/dashboard.gif Work - Batch Enforcement & Dashboard Redesign New Dashboard Design https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601249058516-1STD8QCCGRV02U0TQS7Z/takeactionclassic.gif Work - Batch Enforcement & Dashboard Redesign Old Version of Enforcement process, following the most common way our users determined a seller needed an enforcement letter. https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601249927168-ZQ1WEGZOW8YXQVHXLQ88/Batchactionsing.gif Work - Batch Enforcement & Dashboard Redesign https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601249477568-PO2YE5BFOBUP4CZAWJ57/batchaction.gif Work - Batch Enforcement & Dashboard Redesign https://www.uxalexcook.com/work/user-research monthly 0.5 2020-09-28 https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601253626927-D29278IWBC35A0BE3NUG/IMG_4100.JPG Work - User Research https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601252699893-BALXRWTF2JXBTG0G6QNO/IMG_1098.jpg Work - User Research - Card Sorting (PROWL) We used card sorting exercises to figure out information architecture and also help form the dashboard. Users group information (data points) into groups that make sense to them and then name that group. Those groups can be used to make a better navigation bar or create a dashboard. We started internally to serve as UX education process, and then did a remote card sort with 38 customers via Optimal Workshop. https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601255289365-DQS0JWJ920G4QUWHOCV6/User+Flows.png Work - User Research - Design Sprint (Seller Workflow) In the last three months we’ve started using Design Sprints as an opportunity to identify and solve problems in PROWL. Following Jake Knapp’s guide, we set aside three hours a day for a week to do discovery, whiteboarding, prototyping and user testing. With a few developers and a product manager, the team accomplishes a quarter’s worth of work in one week. https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601255680218-GGG43H2GD4JF9K032VIM/userflow.png Work - User Research https://www.uxalexcook.com/work/insurance-dash monthly 0.5 2020-09-28 https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601258797817-Q6IU2GZIFJT7S0BYMOL1/employeedashboard2.jpg Work - Insurance Claims Dashboard Employee Dashboard https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601259073630-OBRUEBWFQ54YAFCP6TCQ/mobile-dash.png Work - Insurance Claims Dashboard https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601258501434-ULZT9HKSZ2GK2Z8QWLHC/managerdash.jpg Work - Insurance Claims Dashboard Manager Dashboard https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601258377545-JWN10913GYQE557CKRS0/Sedgwick.jpg Work - Insurance Claims Dashboard https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/1601259113080-XLY0OT6VVD97ZK01HQYI/mobile-notifcations.png Work - Insurance Claims Dashboard https://www.uxalexcook.com/work/internal-tools monthly 0.5 2022-07-17 https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/8c724e7b-7860-46ef-a707-73d443ab1b76/Screen+Shot+2022-07-17+at+4.15.18+PM.png https://images.squarespace-cdn.com/content/v1/5eece4a55db2c27a5d6d7249/08ed9ba4-84c7-4c54-83f9-adf09d05b20d/Screen+Shot+2022-07-17+at+3.58.22+PM.png https://www.uxalexcook.com/work/new-user-onboarding monthly 0.5 2022-07-17